Sample interview questions: How would you promote a culture of open dialogue and understanding in conflict resolution?
Sample answer:
-
Encourage active listening: Create a safe space where employees feel comfortable sharing their perspectives and opinions, and ensure that all voices are heard and respected. Train employees in active listening techniques, such as paying attention, asking questions, and avoiding interruptions, to foster meaningful communication during conflict resolution.
-
Promote empathy and understanding: Encourage employees to seek to understand the viewpoints and experiences of others, even when they disagree. Provide opportunities for employees to learn about different cultures, backgrounds, and perspectives through workshops, trainings, and dialogues.
-
Provide conflict resolution training: Equip employees with the skills and tools necessary to resolve conflicts constructively. This training should cover topics such as identifying the root causes of conflict, communicating effectively, finding common groun… Read full answer
Source: https://hireabo.com/job/1_1_21/Diversity%20and%20Inclusion%20Specialist