Sample interview questions: How do you handle situations where customers demand discounts or special promotions?
Sample answer:
- Stay calm and professional. Getting defensive or argumentative will only escalate the situation. Instead, take a deep breath and try to understand the customer’s perspective.
- Listen to the customer’s concerns. Once you understand what the customer is looking for, you can start to negotiate a solution that works for both of you.
- Be flexible. You may not be able to give the customer everything they want, but you should be willing to compromise. Offer a smaller discount or a different promotion that still meets their needs.
- Build rapport with the customer. Getting to know the … Read full answer
Source: https://hireabo.com/job/1_4_38/Retail%20Business%20Owner