Sample interview questions: How do you handle situations where a potential customer requests a call from a previous satisfied customer?
Sample answer:
- Acknowledge the request promptly: “I understand you’d like to speak with a previous satisfied customer. I’ll be happy to connect you.”
- Verify contact information: Confirm the customer’s contact details to ensure their information is up-to-date.
- Check availability: Determine if the selected customer is available for a call at the moment or if a scheduled callback is necessary.
- Explain the process: Inform the customer that you’ll reach out to the previous customer and arrange for them to call back. Provide an estimated timeframe for the callback.
- Obtain caller information: Collect the contact details and availability of the potential customer to pass on to the previous customer.
- Contact the previous customer: Read full answer