Sample interview questions: How do you handle situations where a potential customer requests a call from a previous brand advocate?
Sample answer:
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Acknowledge and appreciate the customer’s request: Express gratitude for the customer’s interest in hearing from a previous brand advocate and acknowledge that their experience with the brand is valuable.
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Gather information: Inquire about the specific experience or interaction the customer had with the brand advocate and the reason they would like to speak with that person. This information will help you understand the customer’s needs and determine the best way to proceed.
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Check availability: Determine if the brand advocate is available to speak with the customer. If they are not available, offer to connect the customer with another suitable representative who can address their concerns.
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Schedule the call: If the brand advocate is available, schedule a convenient time for the call. Ensure that you have the c… Read full answer