Sample interview questions: How do you handle employee requests for assistance with stress management or mental health support?
Sample answer:
1. Acknowledge and Validate the Request:
– Listen actively to the employee’s concerns and validate their feelings.
– Show empathy and understanding to create a safe and supportive environment.
2. Assess the Need for Professional Assistance:
– Evaluate the severity of the issue and determine if it requires professional intervention.
– Consider factors like the impact on the employee’s work performance, overall well-being, and potential safety risks.
3. Provide Immediate Support:
– Offer immediate support measures to alleviate stress and provide comfort.
– This may include flexible working arrangements, time off, or access to employee assistance programs (EAPs).
4. Direct to Resources:
– Connect the employee with appropriate resources based on their needs.
– Provide information about internal support services, mental health professionals, or community resources.
– Ensure they have access to confidential and culturally sensitive services.
5. Accommodate Reasonable Requests:
– Work with the employee to identify reasonable accommodations that can help manage their stress or mental health condition.
– This may involve adjustments to work schedule, workload, or physical work environment.
6. Educate and Raise Awareness: Read full answer