Sample interview questions: How do you handle CRM system data migration and data cleansing projects?
Sample answer:
CRM Data Migration and Data Cleansing
Data Migration
- Prepare the source and target systems: Identify the data to be migrated, ensure data compatibility, and map fields between the two systems.
- Implement a migration plan: Determine the migration method (e.g., ETL, API), schedule, and dependencies.
- Test and validate: Thoroughly test the migrated data to ensure accuracy and completeness before go-live.
- Manage data conversion: Convert data to match the target system’s format and requirements.
- Audit and monitor: Track the migration progress, address any issues, and monitor data integrity post-migration.
Data Cleansing
- Establish data quality standards: Define acceptable data quality levels and identify metrics to track progress.
- Identify and prioritize data issues: Conduct a data audit to identify duplicate records, missing values, and inconsistencies.
- Establish a data cleansing process: Implement rules and procedures for correcting, purging, or enriching data.
- Use data cleansing tools: Leverage specialized software or servi… Read full answer
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