Sample interview questions: How do you ensure that projects within a portfolio are aligned with the organization’s customer-centric approach?
Sample answer:
Ensuring Project Alignment with Customer-Centricity
As Director of Portfolio Management within a Project Management Office (PMO), I implement a comprehensive approach to guarantee that projects within the portfolio are aligned with the organization’s customer-centric focus:
- Customer Engagement: Establish a formal process for engaging customers throughout the project lifecycle. Capture their feedback, needs, and expectations through surveys, interviews, and workshops.
- Customer Value Analysis: Prioritize projects in the portfolio based on their potential to deliver maximum value to customers. Use metrics such as customer satisfaction, retention, and loyalty to assess project impact.
- Product-Oriented Approach: Shift the focus from project-specific deliverables to customer-centric products. Encourage cross-functional collaboration and end-to-end ownership among project teams.
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