Sample interview questions: Have you ever dealt with a situation where an employee filed a complaint against a manager or supervisor? How did you handle it?
Sample answer:
As an Employee Relations Manager, I have handled numerous employee complaints against managers and supervisors.
Upon receiving a complaint, I prioritize the following steps:
1. Acknowledge Receipt and Assure Confidentiality:
* Promptly acknowledge receipt of the complaint and assure the employee of confidentiality.
* Gather preliminary information while being empathetic and actively listening.
2. Conduct Thorough Investigation:
* Objectively gather evidence through interviews, document reviews, and any other relevant sources.
* Maintain confidentiality throughout the investigation and protect the rights of both parties involved.
3. Evaluate Findings and Determine Credibility:
* Analyze the gathered evidence and assess the credibility of the complaint.
* Consider potential biases, motives, and patterns of behavior to establish the validity of the allegations.
4. Develop a Resolution Plan:
* Based on the investigation findings, determine appropriate disciplinary or corrective actions for the manager or supervisor.
* Consider the severity of the complaint, mitigating circumstances, and potential impact on the organization.
5. Communicate and Implement the Decision:
* Clearly communicate the investigation results and resolution plan to both parties involved.
* Provide an opportunity for feedback and address any concerns or objections.
* Ensure … Read full answer
Source: https://hireabo.com/job/1_1_16/Employee%20Relations%20Manager