Sample interview questions: Can you provide examples of how you have used social media to facilitate customer feedback and suggestions?
Sample answer:
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Established Dedicated Feedback Mechanisms: Created social media channels and pages specifically designed for customer feedback, encouraging open dialogue and inviting suggestions via dedicated hashtags or polls.
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Utilized Social Listening Tools: Monitored social media conversations using tools like Hootsuite and Brandwatch to identify customer sentiment, pain points, and actionable insights. This data informed product development and customer service improvements.
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Personalized Customer Interactions: Responded to customer feedback in a timely and empathetic manner, building relationships and demonstrating a genuine commitment to resolving issues. Proactively reached out to customers who left reviews or comments to gain additional insights.
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Leveraged User-Generated Content: Encouraged customers to share the… Read full answer
Source: https://hireabo.com/job/1_0_6/Social%20Media%20Manager