Sample interview questions: Can you provide an example of a time when you had to mediate a conflict between two employees?
Sample answer:
Example of Conflict Mediation:
In my previous role, I was presented with a situation involving a dispute between two employees, a project manager (Employee A) and a software developer (Employee B). Employee A alleged that Employee B was consistently late on deliverables and unresponsive to communication, while Employee B claimed that Employee A was micromanaging and creating an unnecessary sense of urgency.
Steps Taken:
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Separate and Interview: I met with each employee individually to gather their perspectives, ensuring a private and confidential environment.
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Establish Common Ground: Despite their differences, both employees expressed a desire to resolve the conflict and maintain a productive working relationship.
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Identify Underlying Issues: Through active listening and probing questions, I identified the underlying issues behind the conflict: different work styles, unclear expectations, and a lack of communication.
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Facilitate Discussio… Read full answer