Sample interview questions: Can you provide an example of a time when you had to manage a conflict between an employee and a supervisor? How did you resolve it?
Sample answer:
Example of Conflict Management
In a previous role, I encountered a conflict between a disgruntled employee, Ben, and his supervisor, Sarah. Ben felt undervalued and underappreciated, while Sarah believed Ben was underperforming and disrespectful.
Resolution Steps:
- Active Listening and Understanding: I met with both parties separately to actively listen to their perspectives, understanding their emotions and underlying concerns.
- Objective Investigation: I reviewed relevant documentation, performance evaluations, and emails to gather objective evidence and create a comprehensive understanding of the situation.
- Facilitated Mediation: I brought Ben and Sarah together for a structured mediation session. I guided the conversation, ensuring both parties felt heard and respected.
- Identified Root Causes: Through the mediation, I helped the parties identify the root causes of the conflict: Ben’s perceived lack of recognition, Sarah’s frustration with Ben’s behavior, and communication breakdowns.
- Developed a Resolution Plan: With the input of both parties, I created a resolution plan that addressed … Read full answer
Source: https://hireabo.com/job/1_1_5/HR%20Business%20Partner