Sample interview questions: Can you provide an example of a project where you had to manage and resolve conflicts related to project communication channels?
Sample answer:
Example of Conflict Resolution in Project Communication Channels:
In a large-scale software implementation project, multiple stakeholders had conflicting preferences for communication channels. The project team favored a centralized email platform for formal documentation, while developers preferred instant messaging for real-time updates. Key stakeholders, including the project sponsor and users, insisted on using a dedicated project management tool.
Conflict Resolution Process:
To address these conflicts, I facilitated a communication workshop with all stakeholders. I employed the following strategies:
- Active Listening: I actively listened to each perspective, ensuring that all voices were heard and understood.
- Problem Identification: I clearly defined the root cause of the conflict, which was the lack of a standardized communication protocol.
- Criteria Evaluation: I established evaluation criteria for selecting a suitable communication chann… Read full answer