Sample interview questions: Can you provide an example of a project where you had to manage and resolve conflicts between different client departments or organizational levels?
Sample answer:
Example of Conflict Management:
During a large-scale marketing campaign for an international healthcare provider, I encountered substantial conflicts between the client’s product development, marketing, and sales departments.
- Product Development: Insisted on stringent quality control measures, delaying the campaign launch.
- Marketing: Demanded an immediate launch to gain market share, even with potential quality concerns.
- Sales: Resisted the campaign due to perceived complexity and lack of clear execution plan.
Resolution:
- Mediation: Facilitated a series of meetings between all stakeholders to understand their perspectives and concerns.
- Communication: Established a clear communication structure to ensure regular and tra… Read full answer
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