Sample interview questions: Can you discuss any strategies you have used to improve customer satisfaction after an M&A deal?
Sample answer:
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Conduct thorough due diligence: Before the M&A deal is finalized, conduct thorough due diligence on the target company’s customer satisfaction levels. This will help you identify any potential issues that may arise after the deal is closed and allow you to develop strategies to address them.
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Communicate with customers proactively: After the M&A deal is closed, communicate with customers proactively to let them know about the changes that are taking place. This will help to reduce uncertainty and anxiety and reassure customers that their needs will continue to be met.
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Maintain a high level of customer service: After the M&A deal is closed, it is important to maintain a high level of customer service. This means responding to customer inquiries promptly, resolving customer complaints quickly and efficiently… Read full answer
Source: https://hireabo.com/job/1_4_24/Mergers%20and%20Acquisitions%20Specialist