Sample interview questions: How do you handle situations where employees require assistance in understanding the impact of benefits on their eligibility for mental health counseling services?
Sample answer:
- Be proactive.
Anticipate the need for assistance and provide resources and support before employees experience difficulties. This may involve creating easy-to-understand materials that explain the benefits and how they work, or offering workshops or webinars to help employees navigate the complexities of their benefit plans.
- Be accessible.
Make sure that employees have easy access to you or another benefits specialist who can answer their questions and provide guidance. This may involve having open office hours, being available by phone or email, or setting up a dedicated benefits hotline.
- Be patient and understanding.
Remember that employees may be feeling overwhelmed or st… Read full answer
Source: https://hireabo.com/job/1_1_14/Benefits%20Specialist