Sample interview questions: Can you provide an example of a time when you had to manage a crisis on social media?
Sample answer:
Example of Crisis Management on Social Media:
During a recent social media campaign, a competitor released a defamatory statement about our company online. The statement quickly went viral, generating significant negative attention.
Response Plan:
- Monitor and Analyze: We closely monitored social media platforms for mentions of the defamatory statement and assessed the situation.
- Establish Spokesperson: We designated a single spokesperson to represent the company and provide official statements.
- Craft and Disseminate Response: We developed a clear and concise response that addressed the allegations and provided factual evidence to refute them. The response emphasized our commitment to integrity and professionalism.
- Engage with Stakeholders: We proactively reached out to key stakeholders, including customers, pa… Read full answer
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