Sample interview questions: Can you provide an example of a time when you had to resolve conflicts within a project management team during a training program?
Sample answer:
Example of Conflict Resolution in a Training Program
During a hands-on training session, two team members, John and Mary, disagreed on the best approach to a particular task. John insisted on following the prescribed methodology, while Mary believed there was a more efficient way to complete the task.
Steps Taken to Resolve Conflict:
- Acknowledge and Validate: Recognized the conflict and acknowledged the validity of both perspectives.
- Active Listening: Encrypted both John and Mary to fully explain their viewpoints, ensuring everyone’s voice was heard.
- Facilitate a Discussion: Guided a structured discussion where team members presented their arguments and explored alternative options.
- Collaborative Decision-Making: Facilitated a collaborative process to find a solution acceptable to both team members.
- Establish a Clear Plan: Documented the agreed-upon approach and communicated it clearly to the team.
- Follow-Up Monitoring: Scheduled a follow-up meeting to ensure the new approach was working effectively and address any concerns.
Source: https://hireabo.com/job/1_3_46/Project%20Management%20Office%20%28PMO%29%20Director%20of%20Training