Sample interview questions: How do you handle situations where a potential customer requests a call from a previous industry expert?
Sample answer:
- Acknowledge the customer’s request: Politely recognize that the customer has specifically requested a call from a previous industry expert.
- Understand the reason: Inquire about the specific reasons why the customer prefers a call from a particular expert. Understanding their rationale will help you address their concerns and provide a suitable solution.
- Assess the availability of the expert: Determine if the requested expert is currently available or if there are any scheduling constraints. Communicate this information to the customer clearly and promptly.
- Offer alternative solutions: If the requested expert is unavailable, suggest alternative options to meet the customer’s needs. This could include connecting them with another industry expert with similar expertise, providing relevant materials or resources, or scheduling a call with the exper… Read full answer