Sample interview questions: Can you share any experiences of successfully managing a reputational crisis?
Sample answer:
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Acknowledge the crisis promptly and transparently. The longer you wait to address a reputational crisis, the more damage it will do. Be upfront with your customers, employees, and stakeholders about what happened, what you’re doing to fix it, and what steps you’re taking to prevent it from happening again.
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Be empathetic and understanding. People are more likely to forgive you if they feel like you understand what they’re going through. Show empathy for your customers and stakeholders, and let them know that you’re committed to making things right.
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Communicate regularly and proactively. Don’t wait for people to come to you with questions. Be proactive in communicating with your customers and sta… Read full answer