Sample interview questions: Can you describe a time when you had to handle a difficult employee performance improvement situation?
Sample answer:
-
Acknowledge the Performance Issue:
- Recognize and address the performance issue promptly.
- Gather concrete evidence and observations to support your feedback.
- Maintain confidentiality and professionalism throughout the process.
-
Communicate Constructively:
- Schedule a private and respectful conversation with the employee.
- Clearly articulate the performance concerns, using specific examples.
- Encourage active listening and allow the employee to express their perspective.
- Focus on the behavior or performance issue, not the individual.
-
Set Clear Expectations:
- Define specific and measurable performance goals together.
- Explain the consequences of continued poor performance and the potential impact on their role.
- Be clear about the support and resources available to help them improve.
-
Develop an Improvement Plan:
- Work collaboratively with the employee to create a personalized improvement plan.
- Outline the steps and actions required to address the performance issues.
- Set realistic timelines and milestones to track progress.
-
Provi… Read full answer