Sample interview questions: How do you handle rejection over the phone?
Sample answer:
- Acknowledge and validate the rejection: Let the caller know that you understand their decision and respect their time.
- Remain positive and professional: Maintain a friendly and upbeat tone, even if you’re disappointed. Remember that the person on the other end is just doing their job.
- Ask for feedback (optional): Politely inquire if there’s any reason for the caller’s decision. This can help you improve your approach in the future.
- Offer alternatives (when appropriate): If possible, suggest other products or services that might better meet the caller’s needs.
- Thank the caller: Express your appreciation for their time, regardless of their decision. This shows… Read full answer