Sample interview questions: How do you handle conflicts between project teams and external suppliers within a portfolio?
Sample answer:
Conflict Resolution for Project Teams and External Suppliers
- Establish Clear Roles and Responsibilities: Define boundaries, expectations, and communication protocols to minimize misunderstandings.
- Foster Open Communication: Encourage transparent dialogue, active listening, and timely resolution of issues.
- Identify Root Causes: Determine the underlying factors driving the conflict to address them effectively.
- Facilitate Joint Problem-Solving: Engage both teams in collaborative discussions to develop mutually acceptable solutions.
- Document Clear Agreements: Formalize agreements outlining responsibilities, timelines, and deliverables to prevent future misunderstandings.
- Leverage Mediation or Arbitration: Seek external assistance if internal efforts fail to resolve the conflict amicably.
- Establish an Escalation Process: Create a structured process for raising and tracking conflicts to ensure timely resolution at appropriate levels.
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