Sample interview questions: How do you approach managing product feedback and feature requests from enterprise customers?
Sample answer:
Approaching Product Feedback and Feature Requests from Enterprise Customers
1. Establish a Clear Process:
- Define a triage system to prioritize feedback based on impact and strategic alignment.
- Establish a feedback loop that involves key stakeholders (product team, sales, customer success).
2. Prioritize and Categorize:
- Classify feedback into categories (e.g., bugs, feature requests, enhancements).
- Use a stakeholder analysis to identify feedback from high-value customers and key influencers.
3. Engage with Customers:
- Schedule regular feedback sessions to gather insights directly from customers.
- Conduct surveys and interviews to understand their pain points and needs.
- Maintain an open dialogue to encourage feedback and build relationships.
4. Evaluate and Triage:
- Analyze feedback thoroughly to identify actionable insights.
- Prioritize requests based on business impact, customer value, and technical feasibility.
- Clearly communicate the rationale for any decisions made.
5. Communicate Regularly:
- Keep customers informed about the status of their feedbac… Read full answer